At United States Coin (“we,” “our,” or “us”), we value your satisfaction and strive to deliver high-quality commemorative coins. This Refund Policy explains the circumstances under which we accept refund or replacement requests.
1. All Sales Are Final
Due to the nature of our products as commemorative collectibles, all sales are final. We do not offer refunds or accept returns for reasons such as:
- Change of mind
- Incorrect purchase
= Dissatisfaction with design or aesthetic preferences
Please review your order carefully before completing your purchase.
2. Damaged or Defective Items
We will replace or refund items that are:
- Damaged during shipping
- Defective upon arrival
- Incorrect items sent in error
If your item is damaged, defective, or incorrect:
- Email us at support@unitedstatescoin.co within 14 days of delivery.
- Include your order number, description of the problem, and clear photos of the item and packaging.
We will review your request promptly and arrange for a replacement or refund if the issue qualifies.
3. Processing Refunds
- Approved refunds will be processed back to your original payment method.
- Refund times may vary depending on your payment provider.
- We will notify you by email when your refund has been issued.
4. Exchanges and Replacements
- Where possible, we will offer a replacement of the same item instead of a refund.
- If the item is unavailable or out of stock, we will provide a full refund.
5. Shipping Costs
- We cover shipping costs for returning defective or incorrect items.
- We do not cover shipping costs for any other type of return, as these are not accepted.
6. Contact Us
If you have any questions about this policy or need assistance with an order issue, please contact us:
Email: support@unitedstatescoin.co